Frequently Asked Questions
Everything you need to know about shopping with Brookies Rural Traders
What are your shipping options for rural areas?
We offer specialized flat-rate shipping for rural regions across the country. Large or bulky agricultural items may require a custom freight quote which will be calculated at checkout.
Can I click and collect my order?
Yes, we offer free Click & Collect at our physical storefront. Simply select the 'Local Pickup' option during checkout and wait for your notification email before arriving.
What is your return policy for farm supplies?
We accept returns on most unused and unopened products within 30 days of purchase. Please note that certain items like animal health products or custom-cut fencing may be exempt for safety and hygiene reasons.
Do you offer bulk discounts for commercial accounts?
We certainly do. For high-volume orders or commercial farm accounts, please contact our sales team directly to discuss wholesale pricing and credit account options.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and Zip for your convenience.